We normally ship by FedEx Home Delivery. However, FedEx has maximum size and weight limitations. Where the items exceed FedEx limitations, we will ship by common carrier. FedEx will generally leave your package at your doorstep without a signature. For common carrier deliveries, only curbside delivery service is provided and a signature is required. (For an extra charge, in-house deliveries and special lift gate delivery service may be available.) Any applicable shipping/freight charges will be automatically calculated when you place your order.
Please direct freight and delivery questions, including the availability of expedited delivery, with our Customer Service Department at 1-866-462-7337.
Most orders are shipped within 24 hours. However, the actual delivery time may depend on how the product is shipped, if the product is back-ordered, if your order is placed during a holiday period, or due to weather conditions. We cannot guarantee an exact date of delivery.
Despite our best efforts, items are sometimes out of stock. This occurs due to the inability of the manufacturer to keep up with demand or due to an unexpectedly high response to items offered on our website. Items in stock will be shipped immediately; back-ordered items will be shipped as they become available. If you cannot wait for a back-ordered item, call our Customer Service Department to determine if a product substitute or other option is available.
In the event that an item is out of stock, we will occasionally drop ship the item direct from our supplier to save delays in processing your order.
Customers can return their order for any reason. If you no longer need the merchandise or don't like what you ordered, you can return it to us for store credit or a refund. In order to receive your store credit or refund you must meet the following conditions:
If you changed your mind about your purchase you may return the item.
Inform us via phone or email that you received damaged or incorrect products. A photo may be requested to show the condition of how the products were received. We will then send the correct products at no additional cost to you. Depending on what product(s) we accidently shipped to you, we may send a label for return shipment.
Simply call us for an RMA number and return the item via carrier of your choice (make sure it is documented with a tracking number) and you will be refunded for the item amount minus original shipping. That refund can then be used for the new item.
We reserve the right to charge up to a 20% restocking fee if the merchandise is not in resell-able condition and if the product cannot be returned to stock the merchandise may be returned to you and the RMA request denied.
Merchandise must be in unused condition including all hardware, instructions, accessories that may have come with the item and is in its original packaging.
North Pole Decor makes every effort to ensure the website information is correct and up to date; however, typographical and technical errors sometimes occur. In the event of an error in the stated price of a product the company reserves the right to cancel the order or remove the item in question. If the item has been shipped, you agree that we may charge you the correct amount for the product shipped to you unless you return the product to us.
All products sold are covered by a manufacturer's warranty. There are no other warranties either expressed or implied. Depending on the type of warranty, the item will be replaced or a discount may be given toward a new item. Please note that warranties are for product replacement only. You will be responsible for all shipping costs.
If your package has been shipped by FedEx and arrives damaged, you have two different options: If the driver is still present at the time of the delivery you can refuse it and contact our Customer Service Department immediately. If the driver is not present when you receive your package, contact our Customer Service Department immediately. We will either replace the item or be able to troubleshoot the problem.
If your freight shipment arrives and it is visibly damaged, you must state the nature of the damage on the shipping invoice before the driver leaves. Then contact our Customer Service Department immediately.
If you received a product other than the one you purchased, do not open the package if possible. Check your invoice as a substitution may have been made. See Product Substitutions below. If you are unsatisfied with the substituted product, or if the product is otherwise not correct or is a duplicate product, contact our Customer Service Department immediately. If we ship the wrong or duplicate product, we will make arrangements for you to return the wrong or duplicate product at our cost. If you fail to return products which are not correct or received in error, you agree that we may charge you the full amount for the product(s) which you received.
While we try our best to keep our website and system up to date with the latest information, occasionally something will become discontinued or out of stock before we have a chance to make the necessary changes. We cannot guarantee that all items originally shown on our website will be available for the entire season. We will try to substitute an item of similar or higher quality product. If you are unhappy with the substituted product please contact our Customer Service Department.