North Pole Décor understands that sometimes an order needs to be returned and we want to work hard to best accommodate our customers. The process for returning an item is easy, please follow the instructions below.
Customers can return their order for any reason. If you no longer need the merchandise or don't like what you ordered, you can return it to us for store credit or a refund. In order to receive your store credit or refund you must meet the following conditions:
If you changed your mind about your purchase you may return the item.
How to contact us
Business hours, excluding holidays:
Mon - Thursday: 8am-7pm
Ship all Returns to:
North Pole Decor
532 Main Street
Tonawanda NY 14150
Your RMA Number
Inform us via phone or email that you received damaged or incorrect products. A photo may be requested to show the condition of how the products were received. We will then send the correct products at no additional cost to you. Depending on what product(s) we accidently shipped to you, we may send a label for return shipment.
Simply call us for an RMA number and return the item via carrier of your choice (make sure it is documented with a tracking number) and you will be refunded for the item amount minus original shipping. That refund can then be used for the new item.
We reserve the right to charge up to a 20% restocking fee if the merchandise is not in resell-able condition and if the product cannot be returned to stock the merchandise may be returned to you and the RMA request denied.
Merchandise must be in unused condition including all hardware, instructions, accessories that may have come with the item and is in its original packaging.