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Return & Exchange Policy

North Pole Décor understands that sometimes an order needs to be returned and we want to work hard to best accommodate our customers. The process for returning an item is easy, please follow the instructions below.

Returns

Customers can return their order for any reason. If you no longer need the merchandise or don't like what you ordered, you can return it to us for store credit or a refund. In order to receive your store credit or refund you must meet the following conditions:

Buyer's Remorse:

If you changed your mind about your purchase you may return the item.

Requirements:

  • Item MUST be returned within 30 days of receipt or before December 24th, whichever comes first.
  • Contact customer service for an RMA number - Return of Merchandise Authorization.
  • Customer is responsible to pay return shipping.
  • If the item is in re-sellable condition, customer will pay for return shipping and the re-stocking fee is waived.
    • If the item is NOT in re-sellable condition the customer will pay a 20% restocking fee in addition to shipping charges.
    • If the product is returned damaged or destroyed and cannot be returned to stock, the RMA request will be declined the merchandise will be mailed back to you

How to contact us

Email: support@northpoledecor.com

Phone: 1-866-462-7337


Business hours, excluding holidays:

Mon - Thursday: 8am-7pm

Fri: 8am-6pm

Sat: 8am-5pm

Sun: 8am-5pm


Ship all Returns to:

North Pole Decor

Attn: Returns

574 Main Street

Tonawanda NY 14150

Your RMA Number

Damaged/Wrong Item:

Inform us via phone or email that you received damaged or incorrect products. A photo may be requested to show the condition of how the products were received. We will then send the correct products at no additional cost to you. Depending on what product(s) we accidently shipped to you, we may send a label for return shipment.

Requirements:

Exchange:

Simply call us for an RMA number and return the item via carrier of your choice (make sure it is documented with a tracking number) and you will be refunded for the item amount minus original shipping. That refund can then be used for the new item.

Please note:

We reserve the right to charge up to a 20% restocking fee if the merchandise is not in resell-able condition and if the product cannot be returned to stock the merchandise may be returned to you and the RMA request denied.
Merchandise must be in unused condition including all hardware, instructions, accessories that may have come with the item and is in its original packaging.